Congratulating Cable & Wireless
published: Sunday | October 17, 2004
THE EDITOR, Sir:
MAY I through the medium of your column congratulate Cable & Wireless for their consistency in the service provided to their customers.
...On 24th September, 2004, I reported that two business lines had been out of service since 22nd September.
Ten working days after that report they are still out of service. Congratulations Cable & Wireless you have maintained your position of total indifference to your obligations to your customers.
Indeed the significant progress you have made in the last three years in providing wrong information in recorded messages that numbers (which are in fact in service) are not in service and that numbers which are not long distance numbers are long distance numbers.
No doubt the customer pays for this. Keep up the good work! Please do not lay any blame at the feet of Hurricane Ivan. The present problem arose as a result of a truck damaging the telephone cable in the area of Duke and Tower streets on September 22, 2004.
I am, etc.,
D. A. SCHARSCHMIDT,
Q.C.
Kingston
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